Recently, Microsoft issued a warning about scammers representing themselves as being from one of several Microsoft organizations (Windows Help Desk, Windows Service Center, Microsoft Tech Support, Microsoft Support, Windows Technical Department Support Group, or Microsoft Research and Development Team) who attempt to trick the people who they call into installing malicious software that can capture sensitive data, or take control of your computer remotely. They may also request your credit card information so that they can bill you for phony services or direct you to fraudulent websites which ask you for your credit card or other personal or financial information.
Microsoft emphasizes that it (nor its partners) does not make unsolicited phones call in order to charge you for computer security or software fixes.
For more detail about this scam, go to:
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Microsoft Windows Technical Support is also very good. and helpful.
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