Normally, with online or
telephone scams the rule of thumb is that the victim cannot recover any funds
that he/she may have lost. Many scammers are not near the victim, making their
calls from another state or even another country. However, for some victims,
they may be able to recover lost funds due to a court settlement earlier this
year between Western Union and the federal government.
The Federal Trade Commission and
the U.S. Department of Justice alleged that Western Union allowed fraudsters to
use Western Union money transfers as part of their scams despite receiving
hundreds of thousands of complaints about the practice. Western Union also
allegedly failed to promptly discipline problem agents and to have effective
anti-fraud policies and procedures. In January 2017, Western Union agreed to
pay $586 million to resolve the charges.
Scammers would demand that their victims
transfer funds with Western Union money transfers for fraudulent lotteries and
prizes, fake family emergencies, advance-fee loan scams, online dating and
other scams.
If you were a victim of a scam
that used a Western Union money transfer between January 1, 2004 and January
19,2017, you may have a claim for a portion of the settlement funds. You can
file a claim or learn more about the settlement at
The FTC reminds you that filing a claim is free. You should
not pay anyone to file a claim on your behalf. It also says that no one
associated with the claims process will call you to ask for your bank account
or credit card number.
Federal Trade Commission:
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