Yesterday, the Federal Trade Commission (FTC) hosted a Twitter chat about Tech Support Scams. Tech support scams remain a problem, taking advantage of computer owners’ legitimate concerns of their equipment being infected by viruses and malware.
During the Twitter chat, the FTC announced a new enforcement program called “Operation Tech Trap.” The operation is a coordinated effort with the FTC and federal, state and international law enforcement agencies to crackdown on scammers using the tech support scam to steal money and identities from the public.
As part of the operation, the FTC announced 16 new actions that included the filing of complaints in court, settlements, indictments and guilty pleas. Most of the actions occurred in the United States. However, the FTC did note that it is working with law enforcement agencies in India to prosecute tech support scammers in that country.
For more detail about Operation Tech Trap, check out this link: https://www.ftc.gov/news-events/press-releases/2017/05/ftc-federal-state-international-partners-announce-major-crackdown
The rest of the Twitter chat talked about what tech support scams are, how they work, and how you can protect yourself. Long time followers of this blog are probably very familiar with the tech support scam. Below are links to FTC web pages that explain the tech support scam. Please review them and pass them to your family, friends and neighbors.
Tech Support Scam Infographic:
Tech Support Scam Explanation:
Tech Support Scam Video:
If you receive a Tech Support Scam phone call or pop up on your computer, report it to the FTC here:
If you become a victim of a Tech Support Scam, go to this link to report it and receive a recovery plan: