We have become familiar with impersonation scams where someone claims to represent a company or government agency. The IRS scam, the warrant scam, and the tech support scam are three impersonation scams. Scammers also claim to be from financial institutions such as banks to send phishing emails in an attempt to insert malware onto your computer device or get you to give them your personal information.
Most impersonation schemes that have been talked about have involved large, well known organization. The Federal Trade Commission (FTC) however, has issued guidance to all businesses in steps to take in case they are used in an impersonation/phishing scam.
While many large businesses have developed procedures for this situation, smaller businesses may not have the procedures. Smaller businesses assume that they will not be used by scammers, but, given the technology that scammers have to gain access to any computer system and to spoof their true identity, small businesses should be prepared to handle this situation.
If you own or work for a small business, review this link with your ownership and/or fellow employees:
Federal Trade Commission: